How can we help you ?
All our questions : Delivery
Your order shipping
Sanareva team commits to ship its orders within 48 hours.
Our parcel delivery services is Colissimo a service offered by La Poste (The French Post Office).
Colissimo offers a regular shipping (Colissimo Classique).
What is the difference between my delivery address and my billing address ?
The delivery address is the address provided to the carrier for your order shipping.
The billing address is the address appearing in the invoice header.
Delivery and billing addresses may be identical.
You can manage, modify or delete your addresses in your customer account on Sanareva.co.uk website.
Please, enter, update and check your full addresses each time you place an order so as to avoid any problem during delivery.
How to add / modify a delivery address ?
- Log into your Sanareva customer account
- In “My account” click on the tab “Address book”
- If you want to add a new address, click on “Add a new address” then fill in your information. You can choose to use this new delivery or billing address by default by ticking the appropriate box. Finally, click on “Save the address”.
- If you want to change the address, click on “Edit the address” below the relevant address.
- If you want to delete an address, click on “Delete the address” below the relevant address.
- You can also add other addresses, which is particularly interesting for sending gifts or receiving your order at work.
What is the delivery time ?
Your order is shipped within 24/48hrs.
The delivery will be made in 3 to 4 days
For more information about delivery solutions and rates, SANAREVA invites its Customers to visit the following page: Our delivery solution.
My parcel is damaged, what should I do ?
In this case, you can refuse your parcel at the moment of delivery.
You can also contact us immediately by email at email@example.com.
What should I do if my order delivery is incomplete ?
In the case of unexpected circumstances such as product out of stock, this latter is not invoiced. We advise you to check your invoice in your personal e-mail inbox or your customer account.
Nevertheless, under certain circumstances, we reserve the right to issue you a discount coupon equal to the amount of the missing product(s) and which you will be able to use for your next orders. You can view your discount coupons in your customer account.
If you want a refund instead of collecting a credit, please e-mail us via our contact form. You will be refunded directly to the account used for the purchase.
I have not received my invoice.
Since Sanareva has committed itself to protecting the environment, we inform you that we will no longer send paper invoices.
If you have not received any confirmation e-mail, check your spam folder or junk e-mails in your personal e-mail inbox.
If you have any doubt, feel free to contact us via our contact form.
I have not received my parcel while the carrier website says it is delivered, what can I do ?
Contact us immediately via our contact form .
I received one or several broken products in my order, What should I do ?
Send us a clear picture of the parcel as well as the damaged products by emailing us at firstname.lastname@example.org or via our contact form .
One of the products I received is not the one I ordered, what should I do ?
Contact us by e-mail with our contact form and do not forget to provide us with the bar code of the non-conforming product.
After verification, we will send you a return authorization by e-mail enabling you to return the product to us free of charges. As soon as your parcel is returned to us, we will send you the right product.