How can we help you ?

All our questions : Payment

What are the different payment methods ?

  • By credit/debit card : credit/debit card payment is made directly at the end of the ordering process. The transaction is made through our secure bank partner 3D secure.
  • By Paypal : Paypal is a secure form of payment aiming to pay without sharing your financial details.

What should I do if the payment is denied ?

Contact your bank to find out the reasons. Your order will not be registered.

You can reorder and pay using another payment method.

The order approved by the customer will be considered effective only when the banking payment centres in question give their approval. Should said centres refuse approval, the order will be automatically cancelled. Moreover, OP’7 reserves the right to refuse any order from a customer with whom there is an ongoing dispute.

See the General Terms and Conditions of Sales

Order payment "in pending verification", why should I send supporting documents ?

As mentioned in the General terms and Conditions of Sales, Sanareva reserves the right to ask the client for any additional supporting document to complete the order.

If you have any questions, you can contact our customer service via our contact form .

See General Terms and Conditions of Sales

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