Informations Brexit

31/12/2020

Dear Customers,

As I am sure you are aware, uncertainties around Brexit created multiple disruptions in supply chains.

As a result, we need to reassess with our carriers the shipping options as well as the shipping costs on a daily basis.

We maintain our activities in the UK and doing the best we can to serve you in chaotic times.

Thank you for your understanding and trust.

 

Loïc Lagarde

Managing Director.



Informations Covid-19

21/12/2020

Dear Customers,

Due to the latest developments and travelling restrictions, our carriers are facing great difficulties in crossing the United Kingdom borders.

As of now, we cannot foresee impacts and consequences on your orders but important delays may occur.

As always our teams are doing anything possible to deliver your orders as soon as possible.

Thank you for your understanding and trust.

 

Loïc Lagarde

Managing Director.



Informations Covid-19

03/11/2020

Dear Customers,

Due to the new restrictions linked to Covid-19 and the information provided by our carriers, as an exception to our general terms and conditions of sale, shipping and delivery delays may occur.

Our teams are doing everything possible to ensure that your orders are prepared and shipped as quickly as possible.

Thank you for your understanding and trust.

 

Loïc Lagarde

Managing Director.



Covid-19 Information

24/03/2020

Due to the current health crisis, our couriers, La Poste group, have informed us that there will be disruptions to the collection and disruption of orders from our warehouse.

We are continuing to prepare your orders but those that are the most recent will be subject to delays linked to delivery.

We thank you for your understanding.

 

Loïc Lagarde

General Director

 

23/03/20

Due to recent events (Covid-19), and in exception to our General Sales Terms and Conditions, our dispatch period is no longer 48 hours, but several days.

If you have just placed an order, I can reassure you that your order is still being processed in our warehouse as usual. Despite the current circumstances, our preparation warehouse is still open and operational.

We have mobilised all of our resources to aid our logistics team and reduce the length of the preparation period as much as possible.

In summary, we have put everything possible in place to send your orders as quickly as possible. If you have any questions, our team can be reached by email.

We thank you for your understanding.

 

Loïc Lagarde

General Director